Datalex - Support Analyst - 03/2001-05/2002 - Tamarind Randall : An Alternative CV

Datalex - Support Analyst - 03/2001-05/2002

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  • 24/7 support for bespoke travel industry ticket booking software.
  • Involved with the development of new department intranet sites.
  • Dedicated client liaison support contact.
  • Daily backups and record keeping on servers across two sites.
  • Liaised with third parties in crash situations for rapid fault diagnosis and resolution.
  • Worked in 2 person teams, 12-hour shift patterns.

synopsis

Bespoke software support | Creating training documents | Database maintaince | Dedicated customer liaison | Fault diagnosis | Fault logging | Intranet site development | Manchester | Network support | Office suite support | Remote server monitoring | Remote software support | Server side backups | Shift work | Technical support | Telephone support

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