Datalex - Support Analyst - 03/2001-05/2002
0.00
Sale
- 24/7 support for bespoke travel industry ticket booking software.
- Involved with the development of new department intranet sites.
- Dedicated client liaison support contact.
- Daily backups and record keeping on servers across two sites.
- Liaised with third parties in crash situations for rapid fault diagnosis and resolution.
- Worked in 2 person teams, 12-hour shift patterns.
synopsis
Bespoke software support | Creating training documents | Database maintaince | Dedicated customer liaison | Fault diagnosis | Fault logging | Intranet site development | Manchester | Network support | Office suite support | Remote server monitoring | Remote software support | Server side backups | Shift work | Technical support | Telephone support