ALcontrol Laboratories - Technical Support - 07/2004 - 03/2007
0.00
Sale
• Bespoke software support for laboratory sample analysis and reporting.
• Provide in-house software support for all Office products.
• Creating and updating of user manuals, training documentation, software licencing audits across multiple national sites.
• Member of evaluation and adaption team for new support desk software and procedures.
• Involved in OpenOffice role out and support database.
• Maintained printers, telephone and intranet network in offices and laboratories.
• Trained First Aider and Fire Marshall
• Provide in-house software support for all Office products.
• Creating and updating of user manuals, training documentation, software licencing audits across multiple national sites.
• Member of evaluation and adaption team for new support desk software and procedures.
• Involved in OpenOffice role out and support database.
• Maintained printers, telephone and intranet network in offices and laboratories.
• Trained First Aider and Fire Marshall
synopsis
Bespoke software support | Creating training documents | Customer support | Database maintaince | Email support | Fault diagnosis | Fault logging | Fire marshal | First aider | Inhouse IT support | Internet | Network support | Office suite support | OpenOffice | Remote hardware support | Remote server monitoring | Remote software support | Remote support | Server side backups | Software support | Software training | Technical support | Telephone support | Windows support